| Escalation Fee (for non-critical matters) | $165.00 |
| Call-out fee (on-site visit, business hours) | $88.00 |
| Call-out fee (on-site visit, out of hours) | $165.00 |
| On-site visit (business hours) | $165.00 / hr |
| On-site visit (out of hours) | $275.00 / hr |
| All on-site visits incur minimum 1 hr fee | |
| Ad-hoc / out of agreement support (only available during business hours) | $165.00 / hr |
| Project work | Quotation basis |